Responsible Gaming

Gaming Should Be Entertainment

At lowenhoff.co.uk, we're committed to promoting responsible gaming. Gambling should only ever be viewed as a form of entertainment, not as a way to make money or solve financial problems. Please only gamble with money you can afford to lose, and never chase losses or gamble under the influence of alcohol or other substances.

Age Verification

By using Mystake through lowenhoff.co.uk, you confirm that you are at least 18 years of age or the legal age for gambling in your jurisdiction within the UK. It is illegal for anyone under the legal age to participate in gambling activities. If you are under 18, please do not access gaming services.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, please seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover what you've lost
• Hiding gambling activity from family, friends, or partners
• Using gambling to escape from stress, anxiety, or negative emotions
• Borrowing money to fund gambling activities
• Neglecting work, family, or other responsibilities because of gambling
• Experiencing mood swings or irritability when unable to gamble
• Failed attempts to reduce or stop gambling
• Lying to others about the extent of your gambling
• Feeling desperate or hopeless about your financial situation due to gambling

Self-Help Tools & Controls

Mystake offers several built-in tools to help you manage your gaming responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of losses you are willing to accept over a set period
• Reality Checks: Receive regular notifications during play sessions to remind you of the time and money spent
• Self-Exclusion: Take a break from gambling by excluding yourself from your account for a specified period
• Account Closure: Permanently close your account if you wish to stop gambling entirely

We encourage you to use these tools to maintain control over your gaming activity.

Support Organisations

If you are struggling with problem gambling, help is available. Please reach out to one of the following trusted organisations:

United Kingdom

• GamCare
  Free, confidential support and counselling for problem gambling
  Website: www.gamcare.org.uk
  National Problem Gambling Clinic also available through NHS
• GamStop
  The National Self-Exclusion Scheme for online gambling in Great Britain
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all online gambling operators at once
• Gamblers Anonymous
  Peer support meetings across the UK
  Helpline: 0800 88 8 777

International Support

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Information and support on problem gambling

Need Help? Reach Out Today

If you believe you have a problem with gambling, or if someone close to you is struggling, please seek help immediately. There is no shame in asking for support—many people experience problem gambling, and recovery is possible with the right help.

Contact one of the organisations listed above, speak to your GP, or call a helpline. The sooner you reach out, the sooner you can begin your path to recovery.

Your wellbeing is our priority. Please gamble responsibly.